Frequently Asked Questions

Are your desalinators covered by warranty if something goes wrong?

Absolutely. Our desalinators and all Items included with the desalinator are covered by our warranty period of twelve (12) months.

How often do I need to service my desalinator?

It depends on the amount of duty (or usage) of your desalinator i.e. if your desalinator is constantly in use. We recommend that you service your desalinator (check pump oil, filters etc.) each week. You can contact Citor for further advice about servicing your desalinator.

Now that my desalinator is running – is the water produced safe to drink?

Yes. The water produced by your Citor desalinator is better quality than the water obtained via major metropolitan water supplies throughout Australia.