Citor aims to answer all of your questions, if there is still something that you are unsure of, please feel free to contact us.

Q: Are the Desalinators easy to Operate?
Yes – the Units are relatively simple in design – some mechanical knowledge is helpful. Therefore, minimal instruction is necessary.

Q: Are there Safety Features on the Desalinator?
Yes – all our Desalinators are fitted with Industry-standard safety features eg Low Feed Pressure, Cut-out Switch & Electrical Overload devices.

Q: How much does it cost to run my Desalinator?
It is relatively inexpensive – as approximately 95% of the running costs will be the cost for electricity used.

Q: Are the Desalinators covered by Warranty in case something goes wrong?
Absolutely – our Desalinators AND all Items included with the Desalinator are covered by our warranty period of twelve (12) months.

Q: How often do I need to Service my Desalinator?
It depends on the amount of Duty (or Usage) of your Desalinator i.e. if your Desalinator is constantly in use - we recommend that you service (check Pump Oil, Filters etc) your Desalinator each week (2 hours). Please contact CITOR for further advice on servicing your Desalinator.

Q: I have got my Desalinator running – is the water produced safe to drink?
Yes – the water produced by your CITOR Desalinator will be of better Quality than Water obtained via major metropolitan water supplies throughout Australia.

Q: I would like fresh drinking water for my home – can you help?
We do manufacture Desalinators for domestic use - however not the under-the-sink, small capacity Units.

Q: What are the other types of Desalinators that CITOR manufacture?
We also manufacture Desalinators suitable for Brackish Water and Desalinators for Mains or Low Salinity Water, also high purity applications. We can also offer UV Sterilizers as well as other accessories. Please contact us if you need further assistance.

Q: What is Osmosis?
Osmosis is a natural process discovered more than 200 years ago and is common in many plant and animal membranes.

Osmosis can be defined as the spontaneous flow of a liquid from a dilute solution to a highly concentrated solution through a semi- permeable membrane which allows the passage of solvent but not that of dissolved substances. In the case of aqueous solutions, water flows from one side of the membrane to the other until a differential pressure is built up which prevents a further flow of water. The pressure which has been reached is equal to the osmotic pressure of the concentrated solution.

Osmosis is a reversible process. If the concentrated solution is subjected to an external pressure which is higher than the osmotic pressure, the water flows in the opposite direction. This represents reverse osmosis. In this way, pure water can be expelled from an aqueous solution by mechanical work. Reverse Osmosis. Large areas of synthetic sheet membrane are wrapped in a spiral and inserted in a pressure housing - this is called a membrane module. Water is pumped into the module of a fixed rate and pressure. A percentage of the volume passes through the membrane and is collected as fresh water - the remaining water flowing over the membrane surface, carries the excess salts, and impurities to waste. This action prevents the membrane surface from fouling.